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Summary
Quality Tracking and Management System (QTMS)
A Web-based FRACAS system and much, much more... |
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Features Summary
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ReliaSoft's Quality Tracking and Management System (QTMS) is a
Web-based, closed-loop, incident (failure) reporting, analysis and corrective action
system (FRACA / FRACAS) designed for the acquisition, management and analysis of product
quality and reliability data from multiple sources.
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QTMS supports the entire incident management process, from the initial
development stages to complete tracking of fielded serialized units. It
includes complete support for FRACAS
activities (through an 8D
process) and additional interfaces.
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 QTMS is designed around the
8D framework
for effective failure reporting, analysis and corrective action activities
(often called FRACA or FRACAS processes) plus
the system provides a host of related capabilities (including customer support,
complete system configuration management and other functionality).
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Emphasizes
and enables team synergy.
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Includes data capture
modules, closed-loop incident management modules and analysis and
reporting modules that interact with a centralized relational
database.
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Is a Web-based FRACAS
system and much, much more...
Features:
Some key features of the system are presented next. For a more in-depth
overview of the system, you can take the QTMS Overview Tour.
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Customer Support |
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QTMS provides a complete array of resources to facilitate customer support activities for incidents reported through customer care channels.
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Customer contact information.
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Installation and system configuration details.
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History of reported incidents.
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and more...
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FRACA / FRACAS - Incident (Failure) Reporting, Analysis and Corrective Action |
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QTMS provides full support for incident reporting (FRACA / FRACAS) activities.
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Enables users at multiple locations (e.g. internal testing facilities, phone
support, on-site repair etc.) to report failures, incidents, issues and/or suggestions and view information reported by other users.
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Captures incident description, run hours, fault codes, incident
resolution, part repairs/replacements and other details of the incident occurrence and resolution.
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Provides sufficient detail to support troubleshooting activities, analysis and
reporting requirements and the development of a "knowledge base" that can be used for future product designs and problem resolutions.
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E-mail notifications to alert responsible personnel of specific
incidents.
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and more...
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System Configuration Management and Part Tracking |
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QTMS provides complete system configuration management and part tracking from the
original Bill of Materials (BOM), through part repairs and replacements, to detailed failure analysis and remanufacturing of parts.
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Utility to fully define the system configuration (with or without serial numbers) using a
flexible hierarchical structure.
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Part repair/replacement management and system configuration tracking
for individual serialized units.
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Failure analysis reporting and processing.
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and more...
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Problem Resolution |
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QTMS provides problem identification, analysis and management resources that allow
product design personnel to manage the failure analysis and corrective
action process.
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Problem Resolution and Reporting (PRR) interface to define the problem, identify the root cause, manage and monitor corrective actions, etc.
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Support for the 8D problem management process: Define, Contain, Correct, Prevent, etc.
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Ability to link individual incident records to a single problem report.
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Review and approval mechanisms to manage problem closures.
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and more...
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Actions Management |
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QTMS provides the ability to manage resources and problem resolution by assigning
actions to specific personnel and tracking the progress of resolution activities. This includes:
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Detailed action definition, including the person responsible, due date/completion date,
category, status updates, actions taken, etc.
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Automated e-mail notifications to alert responsible personnel of required actions and
upcoming due dates.
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Ability to track the progress and completion of assigned actions.
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and more...
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Queries, Reports,
Plots and Analyses |
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QTMS provides extensive and flexible query,
reporting and plotting capabilities with the ability to
export query results/data to Microsoft Excel and to ReliaSoft's reliability analysis tools for complete and in-depth reliability
analyses.
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Query records based on any data element.
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Generate reports based on pre-defined templates.
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and more...
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Other Features... |
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Web-based user interfaces for easy access, collaboration and
deployment for multiple sites, suppliers and dealers.
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Configurable, flexible and scalable to fit your organization's
particular products and process and to grow with your needs. The system
administrator can configure most aspects of the application including
authorized users, failure modes lists, system configurations,
responsible personnel and other system preferences.
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Supports integration with ReliaSoft's
Quality/Reliability Dashboard for extensive and automated Web-based graphical
analysis and reporting functionality.
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Questions?
Additional Info?
Call 1.888.886.0410
(U.S. and Canada) or
+1.520.886.0410
(international) or e-mail
Sales@ReliaSoft.com |
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Summary