QTMS includes ancillary interfaces designed to cover all facets of the incident and problem resolution process, including: 

Complete Customer Information for deployed systems can be viewed from multiple interfaces while trying to resolve an incident or a problem, or during the initial incident creation. This provides an at-a-glance view of:

• customer contact information

• installation details

• customer incident history

• and other information 

A sample screen is shown next (click to enlarge).

Customer Support Information

QTMS also provides additional interfaces for Failure Analysis information for all parts removed/replaced during the incident disposition. One or more failure analysis reports can be associated with each action. A sample screen that can be called from the incident or PRR windows is shown next (click to enlarge).

Failure Analysis Details

QTMS also provides unit commissioning interfaces and other custom (optional) interfaces as needed by specific clients. Next...

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