QTMS: What is a FRACAS Process?
Closing the loop on problem resolution...

Note that the following acronyms are considered to be equivalent in this context:

• FRACAS: Failure Reporting, Analysis and Corrective Action System.
• PRACAS: Problem Reporting, Analysis and Corrective Action System.
• IRACAS: Incident Reporting, Analysis and Corrective Action System.

At a very high level, the FRACAS process can be described as follows:  

	During the product design/development phase and after products have been placed in the field, users will experience and report issues/incidents/failures related to the product.
	In order to improve the reliability/quality of the product in the future, product design engineers and other design/development/manufacturing personnel must review the issues to identify the problems that must be addressed, and then manage the resources and strategies to address the problems that are identified.
	Responsible personnel implement solutions to the problems that have been identified via design revisions, documentation changes, modified QA procedures or other appropriate methods.
	The process begins again to continue to gather data and improve product reliability, providing a closed-loop feedback process for product quality and reliability.

A more detailed diagram of the FRACAS process, as supported by the QTMS system, provides additional information on the flow of information through the process.  

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