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ReliaSoft > Software > Enterprise Software > QTMS > FRACAS Process

QTMS: What is a FRACAS Process?
Closing the loop on problem resolution...


Note that the following acronyms are considered to be equivalent in this context:

  • FRACAS: Failure Reporting, Analysis and Corrective Action System.
  • PRACAS: Problem Reporting, Analysis and Corrective Action System.
  • IRACAS: Incident Reporting, Analysis and Corrective Action System.

At a very high level, the FRACAS process can be described as follows:  

* During the product design/development phase and after products have been placed in the field, users will experience and report issues/incidents/failures related to the product.
* In order to improve the reliability/quality of the product in the future, product design engineers and other design/development/manufacturing personnel must review the issues to identify the problems that must be addressed, and then manage the resources and strategies to address the problems that are identified. 
* Responsible personnel implement solutions to the problems that have been identified via design revisions, documentation changes, modified QA procedures or other appropriate methods. 
* The process begins again to continue to gather data and improve product reliability, providing a closed-loop feedback process for product quality and reliability. 

A more detailed diagram of the FRACAS process, as supported by the QTMS system, provides additional information on the flow of information through the process.  

In addition, 

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