Web-based FRACAS System and Much More... ReliaSoft's QTMS

ReliaSoft's Quality Tracking and Management System (QTMS)

Complete system designed for managing, monitoring, controlling and understanding incidents and associated problems.

Completely Web-based for easy access, collaboration and deployment to/with multiple sites, suppliers and dealers.

Integrated to allow for the capture of all relevant data for subsequent analysis.

A comprehensive knowledge base and reliability data repository.

A flexible and scalable enterprise system able to grow with your needs.

Take a Tour of the QTMS (FRACAS) System

This "tour" has been designed to give you a general overview of the QTMS system and allow you to assess how QTMS may fit within your organization. [A shorter features summary for QTMS is also available.]

Specifically, the QTMS Overview Tour is divided into the following sections:

Section 1: A Conceptual Overview
- Introduces QTMS's unique ability to individually address both incidents and problems and expands on the incident/problem relationship. This section also presents high-level flow charts of the QTMS process and the 8D problem resolution process.
Section 2: The End User's Perspective
- Discusses standard navigation, search and reporting interfaces of the QTMS, as viewed by an average user.
Section 3: Managing Incidents
- Discusses the incident creation process and the subsequent assignment of issues to problems. Incidents are the individual specific issues while problems are the root causes for the incidents.
Section 4: Solving Problems
- Discusses the process by which problems are addressed using an 8D problem resolution process. This section provides an overview of these steps and shows sample user interfaces.
Section 5: Not Just FRACAS
- Discusses ancillary interfaces included in QTMS designed to cover all facets of the incident and problem resolution process over the entire life cycle of your product, including failure (FA) analysis information on returned parts, complete customer/vendor contact information and incident histories, installation details, system configuration information and other functionality.
Section 6: Administrative Interfaces
- Discusses the QTMS administrative interfaces. A system administrator can manage and reconfigure the system, user permissions and other aspects.
Section 7: System Architecture
- Discusses the Web-based, n-tier, scalable and robust system architecture for QTMS.

Please keep in mind that QTMS is customizable and different deployed systems may have different interfaces. Therefore, the screens provided in the tour will have fields, inputs, options or lists that may or may not be applicable to your organization.

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ReliaSoft®'s QTMS Version 4.1 Quality Tracking and Management SystemTM

ReliaSoft_®'s QTMS Version 4.1
Quality Tracking and Management System^TM