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Address data capture/management deficiencies that prevent the
organization from taking advantage of valuable product data and product
performance data. Common barriers include:
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Information
is not collected or the collection is insufficient.
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Information
is stored in a variety of locations (e.g. manufacturing sites,
repair centers, in-house testing facilities, telephone centers) with little or no integration among data sources.
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Information
is stored in a variety of formats (e.g. spreadsheets, databases,
accounting information systems, manufacturing information systems).
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Provide timely and accurate reliability/quality reports and analyses.
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Meet the
reporting needs of both management and engineering personnel.
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High-level
"at-a-glance" graphical reports for management
personnel.
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Ability
to "drill-down" from the high-level reports to
more detailed reports, analyses and even "raw
data."
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Enhance the organization's ability to make financial warranty
projections, to respond quickly to emerging issues before problems escalate
and to allocate the appropriate resources for
responding to customer issues in a timely manner.
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Empower product engineers to make design improvements and to track the
effectiveness of design revisions.
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Provide substantial cost benefits to the organization through better
product designs, better control of product warranty processes, minimization of warranty abuse
and more efficient/cost-effective customer support.
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Provide faster product release, better service, better
warranties and
more reliable products with better product histories.
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